Terms and Conditions

These Terms and Conditions ("Terms") govern the provision of services by Nexus Reach Ltd ("we," "our," or "us") to the client ("you" or "your"). By engaging our services, you agree to these Terms in full.

These Terms apply to all services provided by us, including but not limited to web design, web hosting, social media management, advertising, and related marketing services.

We provide a range of creative and digital marketing services, which may include:

• Website design and development
• Website hosting and maintenance
• Social media management
• Advertising and promotional campaigns
• Branding and creative design

All services are detailed in your specific proposal, quotation, or agreement. Any additional work outside of the agreed scope may incur additional charges.

• Hosting is provided either directly by us or through a third-party hosting provider.
• We will make reasonable efforts to maintain website functionality and availability.
• However, we do not guarantee uptime, performance, or uninterrupted access and accept no liability for downtime, data loss, or server issues.
• Routine maintenance and updates may cause temporary downtime. We will provide notice when possible.

• All original work remains our property until full payment has been received.
• Once payment is complete, ownership of the final website and creative assets transfers to you, except for:
• Third-party software, plugins, or licensed content.
• Proprietary tools, templates, or frameworks developed by us.
• You may not resell, reproduce, or redistribute our work without prior written consent.

• Payment terms are outlined in your invoice or proposal.
• Deposits may be required before work begins.
• Late payments may result in suspension of services, including hosting.
• Hosting and maintenance fees are billed monthly or annually, as agreed.

You agree to:

• Provide all necessary content, images, and information in a timely manner.
• Ensure all supplied materials are owned or properly licensed by you.
• Review and approve work promptly to avoid project delays.

We are not responsible for project delays caused by the client's lack of content or feedback.

• We will perform all services with reasonable skill and care. However, we make no guarantees of specific outcomes or performance results, including sales, engagement, traffic, or search engine rankings.
• Results may vary depending on external factors beyond our control (e.g., market conditions, platform algorithms, third-party policies).

• We are not liable for indirect, incidental, or consequential damages, including loss of profit, business, or data.
• Our total liability shall not exceed the total fees paid by you for the service in question.
• Nothing in these Terms limits our liability for death or personal injury caused by negligence or fraud.

• Either party may terminate an agreement with 30 days' written notice.
• Upon termination, any completed work up to that date will be billed in full.
• Hosting or ongoing services may be suspended or terminated immediately if invoices remain unpaid.

Both parties agree to treat all confidential information shared during the project as private and not disclose it to any third party without written consent.

We may use third-party services, tools, or software as part of our work. We are not responsible for their uptime, reliability, or terms of service. Clients are also subject to those third-party terms.

We reserve the right to amend these Terms from time to time. The latest version will always be available on our website. Continued use of our services constitutes acceptance of any changes.

These Terms are governed by the laws of the United Kingdom, and any disputes shall be subject to the exclusive jurisdiction of its courts.

• All prices quoted for services, packages, or products are based on the rates agreed at the time of the proposal or invoice.
• We reserve the right to adjust our prices at any time, including for ongoing services such as web hosting, maintenance, or marketing management.
• Any price increases will be communicated to the client at least 30 days in advance and will only apply to invoices issued after the notice period.
• If the client does not agree to the updated pricing, they may terminate the service in accordance with Section 9 (Cancellations & Termination).
• All additional work outside the original scope of services may be billed at updated rates, which will be agreed upon before the work begins.

By engaging Nexus Reach Ltd, paying an invoice, or signing a proposal, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

When you create an account with us, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must immediately notify us of any unauthorized use of your account or any other breach of security.

You may not use our services to:

• Violate any applicable laws or regulations
• Infringe on the rights of others
• Transmit harmful, offensive, or illegal content
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our services
• Use our services for any fraudulent or deceptive purposes

We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the UK GDPR. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your data.

If you have any questions about these Terms and Conditions, please contact us:

• Email: info@nexusreach.co.uk
• Company: Nexus Reach Ltd
• Address: United Kingdom

We will respond to your inquiries as promptly as possible.

Unless otherwise agreed in writing, you grant us permission to reference and display your name, logo, testimonials, non-confidential project details, and the deliverables we create for you in our portfolio, case studies, proposals, and marketing materials. You may revoke this permission for future use with written notice; prior published materials may remain in circulation.

• Deposits and payments for custom or bespoke work are generally non‑refundable once work has commenced.
• If a statutory cooling‑off period applies (e.g., to consumer clients), refunds will be handled in accordance with applicable law. Work expressly requested to begin during the cooling‑off period may reduce or eliminate refund eligibility for work already performed.
• Hosting, domain registrations, licensed software, and media purchases are non‑refundable.

Requests that alter the agreed scope (including new features, design revisions beyond the included rounds, or integrations not specified) will be treated as change requests. We will provide an impact assessment covering timelines and fees. Work will proceed upon your written approval of the revised scope and costs.

• Our responsibilities: implement reasonable security controls for our systems and hosting environments, apply security updates where included, and follow secure practices.
• Your responsibilities: maintain secure passwords and access controls, enable 2FA where available, limit and manage user access, keep your third‑party accounts secure, and inform us promptly of suspected compromise.
• Security cannot be guaranteed; residual risk remains despite best efforts.

• No illegal, infringing, abusive, or harmful activities, including spam, malware, DDoS, or harassment.
• Resource usage (bandwidth, storage, CPU) must remain within reasonable limits for the selected plan; excessive usage may require plan changes, overage fees, or service restrictions.
• We may take reasonable action to protect service stability and other customers, including temporary suspension for abuse.

Our deliverables may include open‑source components or third‑party libraries subject to their own licenses. You agree to comply with such licenses and retain required attributions. We do not grant rights beyond those licenses. Paid third‑party licenses or subscriptions, where required, are your responsibility unless expressly included.

• Email deliverability depends on external providers and recipient systems; we cannot guarantee inbox placement.
• You are responsible for list hygiene, consent, and compliance with anti‑spam laws (e.g., UK GDPR/PECR).
• We may recommend authentication (SPF/DKIM/DMARC) and best practices to improve deliverability; implementation requires your cooperation.

Each party agrees to indemnify and hold the other harmless from third‑party claims, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from (i) breach of these Terms, (ii) infringement of intellectual property caused by materials supplied by the indemnifying party, or (iii) misuse or unlawful use of the services by the indemnifying party. Indemnification is subject to prompt notice and reasonable cooperation.

Neither party will be liable for delays or failure to perform due to events beyond reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, pandemics, government actions, power or internet outages, or failures of third‑party providers. Obligations will resume once the event ceases.

• Severability: If any provision is found invalid or unenforceable, the remaining provisions remain in full force.
• No Waiver: Failure to enforce any provision does not constitute a waiver of that or any other provision.
• Entire Agreement: These Terms, together with any signed proposal or SOW, constitute the entire agreement and supersede prior discussions.

If these Terms are translated into other languages, the English version will control in the event of any conflict or ambiguity.