Privacy Policy
Nexus Reach Ltd - Data Protection Commitment
Table of Contents
Information We Collect (1-6)
Additional Information (7-12)
Data Controller Information
Nexus Reach Ltd.
info@nexusreach.co.uk
United Kingdom
Available upon request
Introduction
This Privacy Policy explains how Nexus Reach Ltd. ("we," "our," or "us") collects, uses, discloses, and safeguards your information when you visit our website, use our services, or interact with us. We are committed to protecting your privacy and complying with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.
This policy applies to all personal data we collect through our website, services, communications, and business interactions.
Information We Collect
Personal Information
- Contact details: Name, email address, phone number, business address
- Business information: Company name, job title, industry, company size
- Account information: Username, password, account preferences
- Payment information: Billing address, payment method details (processed securely by third-party providers)
Usage Data
- Website analytics: IP address, browser type, pages visited, time spent
- Service usage: Features used, interaction patterns, performance metrics
- Communication data: Email opens, clicks, response patterns
- Device information: Operating system, screen resolution, device type
Content and Files
- Project materials: Images, documents, content provided for website development
- Communication records: Emails, messages, support tickets
- Feedback and surveys: Responses to questionnaires and feedback forms
How We Use Your Information
Service Delivery
- Provide website design, development, and hosting services
- Manage your account and process payments
- Deliver marketing and advertising services
- Provide technical support and customer service
Communication
- Send service updates, invoices, and important notifications
- Respond to inquiries and provide support
- Send marketing communications (with consent)
- Conduct surveys and collect feedback
Improvement and Analytics
- Analyze usage patterns to improve our services
- Monitor website performance and security
- Conduct research and develop new features
- Generate aggregated, anonymized statistics
Legal Compliance
- Comply with legal obligations and regulatory requirements
- Protect against fraud and ensure security
- Enforce our terms and conditions
- Exercise or defend legal claims
Information Sharing
Service Providers
We share information with trusted third-party service providers who assist us in delivering our services:
- Hosting providers and cloud services
- Payment processors and financial institutions
- Email and communication service providers
- Analytics and marketing platforms
- Customer support and helpdesk services
Legal Requirements
We may disclose your information when required by law, including:
- Compliance with legal obligations and court orders
- Protection of our rights and safety
- Prevention of fraud or illegal activities
- Response to government or regulatory requests
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.
Data Security
Security Measures
We implement appropriate technical and organizational measures to protect your personal data:
- Encryption: Data encrypted in transit and at rest
- Access controls: Limited access on a need-to-know basis
- Firewalls and monitoring: Network security and intrusion detection
- Regular updates: Security patches and system maintenance
- Employee training: Security awareness and data handling procedures
Data Breach Notification
In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours, as required by law.
Your Responsibility
You are responsible for maintaining the security of your account credentials and notifying us immediately of any suspected unauthorized access.
Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
Access and Information
- Right to access: Request a copy of your personal data
- Right to information: Know how your data is processed
- Data portability: Receive your data in a structured format
Rectification and Erasure
- Right to rectification: Correct inaccurate or incomplete data
- Right to erasure: Request deletion of your data ("right to be forgotten")
- Right to restriction: Limit how your data is processed
Objection and Consent
- Right to object: Object to processing based on legitimate interests
- Right to withdraw consent: Withdraw consent for marketing communications
- Right not to be subject to automated decision-making: Human review of automated decisions
To exercise these rights, please contact us using the information provided below. We will respond within one month of your request.
Cookies and Tracking
What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyze website traffic.
Types of Cookies We Use
- Essential cookies: Required for website functionality and security
- Analytics cookies: Help us understand how visitors use our website
- Functional cookies: Remember your preferences and settings
- Marketing cookies: Used for targeted advertising (with consent)
Cookie Management
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Our website uses cookie consent banners to obtain your permission for non-essential cookies.
Third-Party Services
Our services may integrate with or link to third-party services and websites. This Privacy Policy does not apply to these external services.
Service Integrations
- Analytics platforms: Google Analytics (with consent), Hotjar, and similar services
- Payment processors: Stripe, PayPal, and other secure payment providers
- Communication tools: Email marketing platforms, CRM systems
- Hosting providers: Cloud hosting and content delivery networks
These third parties have their own privacy policies and data practices. We encourage you to review their policies before providing any personal information.
International Data Transfers
Your personal data may be transferred to and processed in countries other than the United Kingdom. We ensure that such transfers are protected by appropriate safeguards:
- Adequacy decisions: Transfers to countries with adequate data protection
- Standard contractual clauses: EU-approved data transfer agreements
- Certification schemes: Compliance with recognized frameworks
- Your consent: Where appropriate and legally required
You have the right to request details of the safeguards we have in place for international data transfers.
Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy:
Retention Periods
- Account data: Retained while your account is active and for 7 years thereafter
- Marketing data: Retained until you unsubscribe or withdraw consent
- Financial records: Retained for 7 years for tax and accounting purposes
- Communication records: Retained for 3 years for support and legal purposes
- Website analytics: Retained for 26 months in accordance with our legitimate interests
Data may be retained longer if required by law or for legitimate business purposes. When data is no longer needed, it is securely deleted or anonymized.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
- Notification: We will notify you of material changes via email or prominent notice on our website
- Review: Please review this policy periodically for updates
- Effective date: Changes take effect 30 days after posting unless otherwise stated
- Continued use: Your continued use of our services after changes constitutes acceptance
The "Last updated" date at the top of this policy indicates when it was last revised.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Email: info@nexusreach.co.uk
Subject: "Privacy Inquiry"
Company Information
Nexus Reach Ltd.
United Kingdom
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately. The ICO can be contacted at ico.org.uk or by calling 0303 123 1113.
Privacy Commitment
Data Protection
We are committed to protecting your personal data and complying with all applicable privacy laws and regulations.
Your Rights
You have full control over your data. We respect and facilitate the exercise of all your privacy rights.
Contact Us
Questions about privacy? We're here to help. Contact our Data Protection Officer anytime.
This Privacy Policy forms part of our commitment to transparency and data protection. We regularly review and update our practices to ensure continued compliance with evolving privacy regulations.
Š 2026 Nexus Reach Ltd. All rights reserved.